Refund Policy

Write to support@passaro.ai with the e-mail address used for your account and the payment you want us to review. No special form is required.

Refunds are issued through Paddle.com Market Ltd, our merchant of record, to the original payment method. We never ask you to send card details by e-mail.

Consumers buying a digital service at a distance may withdraw from the contract within 14 days of purchase without giving a reason.

If you asked for the subscription to start immediately and used the service during that period, the refund may be reduced by the proportion already supplied. We return any amount due through Paddle within 14 days after receiving your request.

We refund charges made after a cancellation and periods materially affected by an outage, loss of work caused by us, or failure to provide the service described in our terms.

Your statutory consumer rights—including repair, a price reduction, or ending the contract where applicable—are not limited by this policy.

You can cancel at any time from your account. Cancellation stops the next renewal, while access continues until the end of the period already paid for. It does not automatically refund the current period.

The cancellation, withdrawal and refund sections of our Terms of Service form part of this policy and contain the complete contractual wording.