Contact
Pássaro is run by one small team, so every message below reaches a person rather than a queue. There is no chatbot and no ticket number.
1.Who operates Pássaro
Pássaro is operated by Igor Ilin.
- Legal name
- Igor Ilin
- Registered address
- ul. Straganiarska 20/22 lok. 35, 80-837 Gdańsk, Poland
- NIP
- 8952264532
- REGON
- 526992626
2.Support
- support@passaro.ai
Write about anything: something is broken, an analysis makes no sense, you need a larger allowance than Premium offers, or you want your data deleted. We aim to answer within two working days.
If a résumé came out wrong, include the vacancy and what you expected. The generated document records profile links for selected generated statements, which can help us find whether the problem came from a profile record or from the generated wording.
3.Billing, invoices and refunds
Paddle.com Market Ltd is the merchant of record: it sells the subscription, issues the invoice and handles the tax for your country. Invoices, receipts, card changes and VAT details are quickest to resolve directly with Paddle, whose contact details appear on your invoice.
Everything else about a payment — a plan that did not activate, a charge after cancellation, a refund under the 14-day withdrawal right — comes to us at the support address, and we handle it with Paddle on your behalf.
Cancelling never requires contacting anyone: it is a link in your own account, described in section 6 of the terms.
4.Complaints
Send a complaint to the support address, describing what happened and what you would like done. We acknowledge within 3 working days and answer within 14 days. The full procedure, and your rights if our answer does not satisfy you, are in section 14 of the terms.
5.Privacy requests
Access, correction, export and deletion requests go to the support address and are answered within 30 days. What we hold and how long we keep it is set out in the privacy policy.
6.Reporting a security problem
- security@passaro.ai
If you have found a vulnerability, tell us before telling anyone else and give us a reasonable chance to fix it. We will confirm receipt, keep you informed, and credit you if you want to be credited. We will not pursue legal action against anyone acting in good faith who does not access other people's data.
Last reviewed 10 October 2026. Questions about this document go to Contact.